Welcome to our website! At Petface LLC (PetFace Pajamas), we value your privacy and strive to earn and maintain your trust. This Privacy Policy outlines the information we collect when you visit our website, the choices you have regarding your personal information, how we use this data, how we safeguard your personal information, and how you can contact us regarding this policy. By using our website, you agree to the practices described in this Privacy Policy. Please note that our website is intended for users in the United States and operates in accordance with the privacy laws of the United States, both at the federal and state levels. We make no representation that our website complies with the laws or regulations of other countries.

External Links

Our website may include links to websites that are not owned or operated by Petface. Please note that Petface is not responsible for the content, privacy policies, or practices of those websites. We encourage you to review the privacy policies of each website you visit if you leave the Petface website.

Information We Collect and How We Use It

Petface collects various types of information, including personal information, when you visit our website. Personal information may include details that can identify you, such as your full name, email address, mailing address, phone number, payment details, pet information, and purchase history. We collect personal information only when you provide it to us or when we obtain it with your consent. Petface collects and uses your personal information for business purposes and to enhance your experience with us. Examples of how we use this information include:

1. Registering to receive email and postal mail.
2. Making online purchases and following up on them.
3. Providing alerts for expiring shopping carts.
4. Creating and maintaining accounts.
5. Handling customer service inquiries.
6. Sending emails to friends and family with your permission.
7. Conducting surveys.
8. Registering for contests and promotions.
9. Receiving testimonials, stories about your pet, or other communications.


When you make a purchase from our store, we collect personal information such as your name, address, and email address as part of the buying and selling process.

While you browse our store, we automatically receive your computer's IP address to gather information that helps us understand your browser and operating system.

Email Marketing (if applicable): We may send you emails about our store, new products, and other updates.

Text Marketing (if applicable): We may send text messages about our store, new products, and other updates. This includes Checkout Reminders, for which webhooks are used to trigger the messaging system.

We reserve the right to reproduce, copy, or publish any content you provide to us, including photos, videos, and testimonials.

Your Choices and Access to Your Information

Your email address will never be publicly displayed. Once you opt out of communications from PetFace Pajamas, you will remain opted out until you provide us with written consent to opt you back in. You can opt out of programs at any time by following the opt-out instructions in the emails you receive.

Additionally, you can stop receiving postal mail and other communications, review or update your information, correct any inaccuracies, or request that we no longer use your personal information by contacting us at privacy@petfacepajamas.com

Sharing Information with Third Parties

PetFace Pajamas does not disclose the personally identifiable information we collect from you to unrelated third parties for commercial promotions or offers of products or services. However, we reserve the right to share your information with service providers so that they can send you commercial offers or promotions on our behalf. PetFace Pajamas reserves the right to transfer your personal information in connection with the sale or transfer of all or a portion of our business or assets. We may share information with governmental agencies or other organizations assisting us in fraud prevention or investigation. We may do so when permitted or required by law, trying to protect against or prevent actual or potential fraud or unauthorized transactions, or investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Passive Data Collection – Cookies and Web Beacons

At PetFace Pajamas, we may utilize cookie and tracking technology on our website. These tools are valuable for gathering information such as browser type and operating system, tracking the number of visitors to our site, understanding user behavior, and enhancing our services. Cookies also enable us to personalize the browsing experience, such as by keeping track of your shopping cart while you shop. This allows us to identify when a shopping cart has been abandoned. Please note that cookies and other tracking technologies do not collect personal information directly. However, if you have previously provided personally identifiable information, cookies may be linked to that information. We may share aggregated tracking information with third parties.

Information Security

PetFace Pajamas takes the security of your personal information seriously. We maintain physical, electronic, and procedural safeguards in compliance with applicable laws and regulations to protect your information from loss, misuse, unauthorized access, alteration, or premature destruction. However, it is important to note that while we employ these measures, no data transmission is entirely secure, and we cannot guarantee that data transmissions will be immune from unauthorized access, alteration, or deletion due to firewall or other security software failures.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If there are any changes to the way we collect, use, and/or share your personal information, we will notify you by sending an email to the most recent email address you provided or by prominently posting a notice of the changes on the websites covered by this Privacy Policy.

Your Privacy Responsibilities

To ensure the protection of your privacy, we recommend that you take the following precautions:

- Do not share your username or password with anyone else.
- Take standard precautions to guard against malware, such as viruses and bots, by installing and regularly updating suitable anti-virus software.