Welcome to Petface LLC (PetFace Pajamas). We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your data is collected, used, shared, and protected when you visit or make a purchase from our website: https://petfacepajamas.com.Note: Our website is intended for U.S. users. We make no claims regarding compliance with privacy laws outside the United States.
1. Information We Collect
We collect the following types of personal and device data:
Information You Provide:
- Full name
- Email address
- Mailing and billing address
- Phone number
- Payment details (processed securely)
- Pet information (e.g., name, breed)
- Testimonials, stories, and uploaded media
- Purchase and support history
Automatically Collected Information:
- IP address
- Browser type, device type
- Shopping behavior (cart activity, pages visited, clicks)
- Referral URLs and timestamps
- Location (approximate)
- Cookies and web tracking data
We collect this data to process transactions, improve your experience, provide support, and send relevant offers (if permitted).2. How We Use Your InformationWe use your data to:
- Fulfill orders and process payments
- Send order confirmations, shipping updates, and customer support responses
- Provide abandoned cart reminders
- Send marketing emails and texts (if you opt in)
- Improve site performance, usability, and customer experience
- Protect against fraud and unauthorized transactions
- Comply with legal and regulatory requirements
3. Marketing Communications
If you opt in, we may send promotional emails and SMS messages. You may unsubscribe at any time by:
- Clicking the “unsubscribe” link in an email
- Replying STOP to SMS messages
- Contacting us at: privacy@petfacepajamas.com
We respect your choices and won't send unsolicited messages.
4. Sharing of Information
We do not sell your personal information in exchange for money. However, under some U.S. state laws (like the California Consumer Privacy Act - CCPA/CPRA), "selling" includes sharing data with third-party services for targeted advertising.We may share data with:
- Service providers: Shopify, payment gateways, fulfillment companies, ad platforms (e.g., Meta/Facebook, Google)
- Marketing and analytics tools: for behavior tracking, retargeting, or improving ad performance
- Governmental authorities: where legally required
- Business acquirers: in case of sale or merger of the company
These third parties are only allowed to use your data for agreed purposes and are contractually bound to maintain data security.
5. Your Privacy Rights
If you are a California resident, you have the right to:
- Know what personal data we collect and how it's used
- Request a copy of your data
- Request deletion of your personal data
- Opt out of the sale or sharing of personal data
- Designate an authorized agent to make these requests on your behalf
To make a request, email us at: privacy@petfacepajamas.comDo Not Sell or Share My Personal Information:We honor global privacy controls (like GPC signals). You may opt out of third-party data sharing by email us at privacy@petfacepajamas.comFor EU residents under GDPR, you also have:
- Right to access and correct your data
- Right to data portability
- Right to restrict or object to processing
- Right to lodge a complaint with a supervisory authority
6. Cookies & Tracking Technologies
We and our partners use cookies, pixels (e.g., Meta Pixel, Google Ads), and Shopify customer event scripts to:
- Understand visitor behavior
- Improve website performance
- Power marketing and remarketing campaigns
- Send event data (e.g., page views, checkout behavior) to platforms
Some of this may qualify as a “sale” of personal data under laws like CCPA/CPRA.To opt out of such sharing, adjust your browser privacy settings, use ad blockers, or visit our opt-out link. You can also control cookies using your browser or device settings.
7. Shopify & Customer Event Scripts
Our website uses Shopify Customer Events and enhanced eCommerce scripts to collect data about your shopping experience. These scripts may include:
- Initiate Checkout
- Add to Cart
- Purchase tracking
- Third-party integrations (Facebook, TikTok, Google, etc.)
We have enabled Shopify's "Data Sale Option Collected" feature. This ensures that your tracking preferences (especially for U.S. state residents like California) are honored, and scripts will respect your consent where required.
8. Information Security
We implement safeguards—technical, administrative, and physical—to protect your data from loss, misuse, unauthorized access, or disclosure. These include:
- Secure socket layer (SSL) encryption
- Limited employee access to personal data
- Secure data transmission to third-party processors
However, no system is completely secure. You are responsible for protecting your login information and using secure networks when shopping online.
9. Data Retention
We retain your data only as long as necessary to fulfill the purposes described above, including:
- Tax and accounting (at least 7 years)
- Legal obligations
- Customer service purposes
- Business analysis
When no longer needed, we securely delete or anonymize your information.
10. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from them. If we become aware of such data, we will delete it immediately.
11. External Links
Our website may contain links to third-party sites (e.g., Instagram, TikTok, blogs). We are not responsible for their privacy practices. Please review their policies before submitting any information.
12. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. If there are any changes to the way we collect, use, and/or share your personal information, we will notify you by sending an email to the most recent email address you provided or by prominently posting a notice of the changes on the websites covered by this Privacy Policy.
Contact Us
If you have questions or wish to exercise your rights, contact us:Petface LLC (PetFace Pajamas)Email: privacy@petfacepajamas.com
